Wed 12 Nov 2008
Posted by Meg under flying
[4] Comments
Fees, fees, fees. Fuel surcharges, baggage charges, snacks, headphones, blankets, and pillows — you pay for everything on a flight these days, as the struggling airlines do their best to squeeze every last dollar out of their passengers. Just when you thought there was no possible way to add more fees…
Ha! There’s always a way to ask for more money. Canadian airline WestJet may be introducing still more fees, and while I’m sure I’m not the only traveler growing quite weary of all the fees, fees, fees!, I do applaud WestJet’s ingenuity.
The airline recently surveyed its customers to find out what perks they might be willing to pay $10 extra for, and also what services they’d be willing to sacrifice for $10 savings on their tickets. WestJet wanted to know, would you pay $10 more for:
- Priority boarding — The only perk to getting on the plane first that I can think of is guaranteed overhead bin space. Of course, if there’s no assigned seating, then picking your seat first is definitely worth a few extra bucks, but once you’re in your seat, you’re going to sit there for at least another 30 minutes before the plane even starts moving. Hardly a perk, if you ask me.
- Priority disembarking — This might be worthwhile for folks who have tight connections to catch, as unloading a plane can take a really long time. Also, it might mean that you get to sit in the bulkhead (the front row with lots of leg room), because I don’t see any other way they’d be able to enforce this.
- Expedited baggage delivery — Please. If your time is really so valuable that you’d pay $10 more for the three minutes it would save you waiting at baggage claim, shouldn’t you be on a private jet or something? This is just ridiculous.
- Priority rebooking in case of flight cancellation — Another ridiculous one, if you ask me. If that airline isn’t doing every last thing in their power to make it up to every last person it’s inconvenienced, then they’re not getting any of that business again, and they know that. What happens when two people pay for this and there’s only one seat on the next flight? What happens when there are plenty of empty seats on the next plane, but nobody paid for the priority rebooking? The day that airlines start charging for this is the day that the industry truly surprises me.
- Complimentary meals/hotel accommodations when a flight is either canceled or substantially delayed — Again, this is something that airline better damn well be doing already. This is like buying insurance for your insurance policies.
- In-flight Internet access — Oh hell yes I’d pay for this. I could eliminate an entire carry-on bag filled with all the stuff I bring to keep myself entertained throughout my day of traveling if only I could surf the web from my airplane seat.
- Guaranteed space in the overhead bin — This would be nice, but as long as the airline isn’t going to charge me to stow my bags below the plane once the overhead bin is full, I really don’t need to have it with me. I never get anything out of it during the flight anyway — I usually just pull out my books and crossword puzzles and knitting or whatever before I stow anything.
- In-seat power — On a long flight, it might be nice to be able to keep my laptop alive — especially if I had internet access. I imagine this means equipping certain seats with electrical outlets — but what happens if you don’t sell that service? Do some lucky passengers get seated here for no extra charge? Or do flight attendants have access to a switch of some sort that activates power in the seats? It seems like this might cost the airlines more to implement than it would bring them in revenues…
- Premium snack/meal offering — Barf. The airlines’ idea of “premium” food is a step below the dollar menu at most fast food joints. No thanks. You know you can still bring your own food on board a plane.
- A freshly laundered pillow/blanket set that you may keep after the flight — Again, these are things that you’re perfectly allowed to bring on board yourself. Why settle for that 3×5 piece of scrap felt they call a blanket?
- An amenity kit with earplugs, eyeshades and toiletries to keep you refreshed on the plane — Once again, all things that you can bring yourself if you really want them, and for much less than $10. All the good airlines still give you this stuff for free, though.
- A wait of 10 minutes or less to clear security checkpoints — There are services out there that you can pay for to get through security faster, but there’s really no way to guarantee you won’t be held up. “I know it looks like a bomb, but we’ve gotta let this guy go — he paid his $10.” Yeah. Right.
Sitting away from parents traveling with babies/small children — Ahhh, yes, now here’s a brilliant idea. Airlines could be cool and seat all babies and their families at the ends of the plane, but that’s never how they do it, is it? Look, you definitely have a right to travel with your kids, but if you and your baby sit next to me, or worse, behind me, I hate you. That’s just the way it is. Babies cry on planes, and somehow even though the roar of the engine is so loud that it’s hard to talk to the person next to you, that baby’s wailing is always the loudest thing on the plane. It seems it’d be more fair to charge extra for the baby, but the airlines will make more money if they can squeeze ten bucks out of everyone who doesn’t want to sit next to the screamer, because here’s a fee almost everyone will pay. Am I right? If only those earplugs actually worked…
For the most part, I can’t imagine paying for these things, but I know that a lot of people really would. I think that if I bring an infant on a plane, though, and the airline is making money off all the people who don’t want to sit near my kid, I should get some sort of compensation, right? Ha. I’ll just get dirty looks from all the people who’ll wish they’d ponied up the extra ten.
In a truly innovative move, WestJet is also considering knocking $10 off your ticket if you’re willing to give up certain perks. Like these:
- Not checking bags — With so many airlines charging $25 per bag now, you’re probably already doing everything you can to avoid checking luggage, right? But hey, another $10 for what you were going to do anyway? Score.
- Not earning frequent flier miles — Most airlines will charge 25,000 miles for a free flight. You really do have to be a frequent flier to get anything out of this. If you only fly a few times a year or less on this airline, this is actually a pretty good deal, unless you’re flying around the world.
- Only bringing aboard one small piece of carry-on baggage — I wonder if they enforce it when they say “small.”
- Being the last to board — Wait just a second. I get more time to finish my lunch/chapter/crossword puzzle, less time scrunched in my seat with no leg room next to the screaming baby and the smelly guy, AND you’ll give me $10 for this? Where do I sign up?
- Using online check-in instead of a kiosk — I’ve been doing this all along. Who wouldn’t? It’s much more convenient. Definitely take this option.
- Using either a kiosk or online check-in instead of a human agent — Looks like they’re trying to lighten their payroll. Sorry ticket agents, but this really is the most convenient way to check in.
- Savings for having my checked luggage to be among the last to be delivered — This I don’t understand. How would this save money for the airline? Wouldn’t they have to do extra work to make sure my bags were the last onto the conveyor belt? Sure, I’ll take $10 for you to unnecessarily inconvenience both of us…
- Sitting in a middle seat — These seats should be cheaper anyway. But for couples, this is great. One of us is always sitting in the middle anyway, just so we can sit together.
- Making no changes to your ticket prior to departure — How many people make changes, really?
- Not getting free water, coffee/tea, juices or soft drinks in flight — Fine, I’ll bring my own.
- Sitting in a seat that does not recline — You know, the three inches that those seats “recline” don’t make much of a difference anyway, except on the leg room of the person behind you.
- Taking a seat near parents traveling with babies/small children — $10 off tickets for all deaf people.
On the savings side, a lot of these things actually make sense, and they’d be easy for me. At the same time, though, this list sort of highlights all the ways the airlines jack you. No matter how much we hate the fees — hidden and exposed — they’re the industry standard now, so we’re going to have to get used to it. At least WestJet is trying to give us some choices here.
What perks are you willing to pay for, and what would you be willing to give up for a discount?
Now that almost all major airlines are charging for checked luggage, passengers are trying harder to fit all their travel gear into their two allotted carry-on bags. Supposedly, there are size and dimension limits for these bags, but I have never seen anyone actually enforce these. About half the passengers on any given flight will have carry-ons the size of a baby elephant, the overhead bins will fill up about two thirds of the way through boarding, and then there will be a long holdup while flight attendants scramble to make more space.
Have you ever gone digging through the pocket in front of you on an airplane? You’ll find the barf bag, the safety instructions, and usually two magazines. The first is whatever periodical the airline prints. The articles are sometimes sort of interesting, but the crosswords are always already done. The second magazine is the 


SkyMall has pet products, too! For instance, if you have an arthritic golden retriever, don’t make him jump on and off your bed — you can buy him this helpful ramp instead. It’s only $119 — isn’t Fido worth it?
Every time I go to the airport, which is about once a month, something has changed. There are new policies in place, different procedures to go through, and lots of hurdles between me and my destination. Even though I’ve been through dozens of airports already this year, I still get caught off guard from time to time. I imagine air travel must be a real shock to the casual traveler. The changes that followed 9/11 seem minor compared to all that’s happened in this economic downturn.
Airlines going bankrupt, out of business. Since the beginning of the year, 


Having cut personnel tremendously to deal with rising operational costs, the airlines are ill prepared to deal with the problems that once only created minor delays, but now cause flight cancellations and much longer delays, leaving more and more passengers stranded in airports.
This trend is already starting to show.
The second major change is that airlines are charging more for checked luggage. They have always charged fees — often very high ones — for oversized bags. That is, bags weighing over 50 pounds. Most airlines have generally allowed up to two free checked bags per passenger, in addition to two free carry-on pieces. However, since airlines can only increase fares by so much before passengers bail completely, they are adding fees wherever possible, most notably to check luggage. Southwest Airlines changed their luggage policy from two free checked bags per passenger to one earlier this month, but the big news came when 